of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
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Market Research
Job Description National Student Advisor (Undergraduate) Direct Reporting Line: Head: Student Recruitment Recruitment Join our dynamic team as a National Student Advisor We have an exciting opportunity for a motivated impact on the lives of prospective students. As a National Student Advisor, you will play a crucial role expand our reach. Interview Target • Make proactive calls to prospective students, scheduling interviews to ensuring payment is completed. • Conduct regular calling campaigns to convert interviews into applications
We are seeking a dynamic and results-oriented National Sales Director to lead our sales efforts in the process at all times with the national sales team. Support and guide the national sales team on a daily basis opportunities. c) Ensuring that the requisite number of calls as prescribed by the company are achieved weekly
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
We are seeking a dynamic and results-oriented National Sales Director to lead our sales efforts in the process at all times with the national sales team. Support and guide the national sales team on a daily basis opportunities. c) Ensuring that the requisite number of calls as prescribed by the company are achieved weekly
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial