Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Responsibilities:
with other IT engineers to define the optimal networking and firewalling solutions in accordance with
Office in Bryanston is looking to employ a SENIOR NETWORK ENGINEER in their JHB office to be the primary implementation, and maintenance of the newly built network infrastructure spanning three regions: Johannesburg (DBN). ▪ Design, implement, and maintain the core network infrastructure across multiple regions. ▪ Serve Serve as the escalation point for all network-related issues, providing timely resolution and troubleshooting standby for network-related issues, demonstrating a commitment to promptly address any urgent network concerns
POSITION: Senior Network Engineer INDUSTRY : High-tech Industry SALARIES: Market related AREA: Midrand Responsibilities: Working on network equipment Define network access rights Monitoring network performance Maintaining Maintaining existing networks Configures router Qualifications & Experience required: Minimum of 10 years' experience of in a telecoms, ISP, NOC or other networking companies Understanding of the following technologies:
talented DevOps Engineer specializing in Cloud Network Security to join their dynamic team You will find solutions for internal, complex network infrastructure issues in the entire network security environment and to the public Internet). You work closely with network industry manufacturers and major cloud platforms well as with the interface partner NOC (Network Operation Centre). You apply existing operating models commitment and knowledge to increase the BMW Group's network security worldwide by successfully integrating
looking for a Network Engineer on a 6 months contract to support and manage the Network connectivity and with other IT engineers to define the optimal networking and firewalling solutions in accordance with Implement new existing network solutions and/or improve the efficiency of current networks at new offices in the installation, configuration and support of network equipment across the LAN, WLAN, WAN and SD-WAN for internal clients and network fault investigations. Liaise with network service providers and vendors
in the manufacturing industry is looking for a Network Engineer on a 6 months contract to be based at top of new tech trends in the Networking space (Azure/AWS Virtual Network) Duties and Responsibilities: Responsibilities: Design, implement and maintain network solutions Build and maintain relationships with internal stakeholders portfolio of products and services Maintain all network solutions documentation for customers Produce Daily software updates Remedial actions for identified network security vulnerabilities Qualifications: CCNP NSE4
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