Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· reports etc.
· Adhering to our internal Support SLA.
First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to software, and network connectivity. Escalate more complex issues to Level Two support or appropriate
First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to software, and network connectivity. Escalate more complex issues to Level Two support or appropriate
WAN Management, Cloud Network Sockets, Wi-Fi, PPOE and infrastructure network components layer 1 to 6
environments and management of least privilege for network security and access are critical.
Proficiency
independently, provides guidance and training to other Network administrators.
interpersonal skills. A major part of the role will be to support the partnership growing between these two exciting being leaders in the Fiber, Surveillance and networking business. And through the partnership, vehicle or related experience
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: provide first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:
We are looking for a First Line Support Technician to join our team. The suitable candidate to fill this this role will be required to provide technical support services to customer on any of our solutions (VSAT (VSAT, FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our ticketing ticketing system). Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. Assisting Installations (Remote Support) if needed. Escalating Calls to Second Line Support or Vendor. Data Usage
The Junior IT Network & Support Engineer will be responsible for
assisting with the
the maintenance, support, and optimisation of our clients' IT networks. This role involves troubleshooting
troubleshooting network issues,
supporting end-users, and working closely with Senior Engineers to implement
implement network solutions
Main Duties/Key Results Areas: