Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Join a Leading Bank's Journey A leading bank in South Africa is calling for Salesforce enthusiasts to You'll support ongoing tasks within our Business Bank Operations and oversee the drive to increase efficiency skills development for team members. Liaise with Centres of Excellence for functional and technical development Computer Science or related field, or equivalent experience. Grade 12 National Certificate/Vocational. 5 Salesforce Certifications. Experience with DevSecOps. Management and team lead experience Qualifications (Ideal
requires a professional with a strong background in banking, compliance, and project management. The ideal management experience in the banking or financial services industry. Strong knowledge of banking operations and problem-solving skills. Preferred Skills: Experience with Agile and Scrum methodologies. Knowledge CV and a cover letter outlining your relevant experience and qualifications to recruitmentlosika.co.za
ensure optimal performance. Qualifications and Experience: Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 5 years of experience in business intelligence or data analysis. Proficiency Tableau, or QlikView. Strong SQL skills and experience with database management systems. Knowledge of effectively with stakeholders at all levels. Experience in the financial services industry is preferred cover letter outlining your qualifications and experience. Closing Date: 28 July 2024
quality, and funding parameters enabled through our banking client's project methodologies and people management by completing learning activities, practicing experience, and obtaining/maintaining certifications within certification or qualification. Minimum Experience Level: 1-2 years working experience in a project environment, including background and implementation essential. 1-2 years experience in the relevant Agile role for a software development Consulting and contribute to the success of our banking client through effective project management and
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector English speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of