Hands-on experience and a willingness to learn.
Proven ability to solve problems effectively
topologies. Hands-on experience and a willingness to learn. Proven ability to solve problems effectively. Excellent
Administer the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing of dial levels to increase talk time, not allowing the abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead, Meetin