A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordan
of 3 years supervisory experience in a Support / NOC environment
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer of 3 years supervisory experience in a Support / NOC environment
Requirements:
Minimum Qualifications:
Reference: JHB000117-LB-1 Exciting opportunity for a Network Engineer to join leading international telecommunications company. CCNA and ITIL Foundation certifications (not expired) are essential. Job Purpose Responsible for ensuring stability of the network and optimal customer satisfaction. Compet
Requirements:
Minimum Qualifications:
Reference: PE010876-LM-1 Role: Responsible for ensuring stability of the network and optimal Customer satisfaction. Key Performance Areas Customer Communication 30% Incident Logging 20% Incident Handling 20% Trouble shooting 20% Teamwork 10% Competency Requirements for Position: Knowledge: Knowledge
Description A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) Supervises personnel to distribute, escalate, and close problem tickets in acco
efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer of 3 years supervisory experience in a Support / NOC environment
Job Purpose
Responsible for ensuring stability of the network and optimal customer satisfaction.
Competency Requirements:
Knowledge: