Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
transporter.
- Send empty depot releases to shipping line prior to container collection.
- Receive all
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire Process bookings and send booking confirmation to customers. - Follow up on Quotes to fill up under utilised transporter. - Send empty depot releases to shipping line prior to container collection. - Receive all required and fumigation certificate. - Process shipping line's shipping instruction - Prepare required trade documents documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS
As a customer service representative, you will be responsible for:
ss bookings and send booking confirmation to customers
- Request ANF from the line and upload into FCMS
- Action all SOB requests.
- Send ANFs and