Duties and Responsibilities: Online Lecturing (20 %) Online Lecturing on programmes in the distance mode programme for the Central Academic Team (CAT). Online Lecturing Development and Support (20%) Support initiatives and support of online lecturers- Program specific) Academic tracking of online lecturers/tutors and best practice for online TandL: including the development of support resources, online engagement and delivery yourself the hassle; we'll handle the preliminary online interviews. We strive to match candidates perfectly
Duties and Responsibilities: Online Lecturing (20 %) Online Lecturing on programmes in the distance mode programme for the Central Academic Team (CAT). Online Lecturing Development and Support (20%) Support initiatives and support of online lecturers- Program specific) Academic tracking of online lecturers/tutors and best practice for online TandL: including the development of support resources, online engagement and delivery yourself the hassle; we'll handle the preliminary online interviews. We strive to match candidates perfectly
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
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including website management, social media marketing, online advertising campaigns, email marketing, and search for reaching and engaging with potential guests online.
deliverables and SLA's with stakeholders Own resolution of online incidents/bugs with relevant resolver groups including line support role for online SLT/CBU/VB/App and CEO escalations in the online space with an emphasis tools to enable First Call Resolution (FCR) in the online space – Informix SQL, Postman, SoapUI, Elasticsearch resolution turnaround times Provide support for online sales (checking order status, verifying payment field Good understanding of Oracle SQL Knowledge of online sales and ecommerce Knowledge of payment providers
understanding of Oracle SQL
Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT