JOB: Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact issues and develop resolutions in a timely fashion. Provide support to clients on all supported applications
strategic decision-making Prepare batches and provide support to clients in batch processing, ensuring accuracy procedures Matching of hours for clients, liaising with support teams for data export queries to guarantee precision
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