To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
deadlines Communicating with customers, making outbound calls to potential customers and following up on
Generative AI, Scripting in ServiceNow, Virtual Agent)
the on the job training opportunities Making outbound calls to potential customers and following up on
the on the job training opportunities Making outbound calls to potential customers and following up on
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
You should have sound knowledge of inbound and outbound distribution procedures and as well as all modes
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating