responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
Part time Administrative and Personal Assistant, Umhlanga, North Suburbs. Looking for a part-time assistant employer for a minimum of 3 mornings a week. As a part-time PA, you will be expected to: Organize and maintain confidentiality, tact, and professionalism at all times. Required minimum education and training: Working
commission structures with Head of Ops Planning time frame ranges is typically on a quarterly basis and experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
initiative, being proactive. Ability to work as part of a team. An excellent communicator. Able to communicate technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
good telephone manner including making telephone calls and taking messages for team members Has 10 years strong planning and organizational skills; excellent time management abilities and be able to complete tasks work independently but also function effectively as part of a team Matric Deg/Dip would be advantageous Advanced
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand Ensure existing staff receive appropriate and timely refresher / remedial / cross skill training as content and material & keep it updated at all times Follows the operating rhythm for training manager years Training Manager experience, ideally within a call center environment (including design, development and verbal communication skills Ability to work as part of a team as well as demonstrating own initiative