advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
skills Ability to multitask, prioritize, and manage time effectively ( ability to handle pressure ) Attention
Delivery of projects (including all key milestones) on time, within budget and to agreed quality criteria from