Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Job Summary:
The Parts Import and Planning Specialist is responsible for managing the importation
inventory planning of automotive parts. This role ensures that parts are available to meet production
and manage the importation process of automotive parts from international suppliers.
hiring for a Parts Import Controller, full time in Office (Midrand) Job Summary: The Parts Import and Planning inventory planning of automotive parts. This role ensures that parts are available to meet production and manage the importation process of automotive parts from international suppliers. Ensure compliance Coordination: Communicate with suppliers to ensure timely delivery of parts. Negotiate terms and conditions with suppliers and storage of imported parts. Optimize logistics processes to reduce lead times and costs. Data Analysis
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal Monitor customer queries/complaints and ensure timely closure Ensure adherence to stipulated SLAs Performance procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage
quoted per modality, obtain selling prices for parts if required
Follow up with customers on quotes
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
appointment with the customer for job to be done
If parts are quoted, check stock on hand and transfer to
Engineers inventory once they have provided feedback on parts used
Authorizing job cards and invoicing
for parts if required Follow up with customers on quotes sent and not yet accepted Technical Call Centre Receive breakdown reports from customer and log the call with the relevant regional team Immediately create appointment with the customer for job to be done If parts are quoted, check stock on hand and transfer to Engineers' inventory once they have provided feedback on parts used Authorizing job cards and invoicing Check Team's
for parts if required Follow up with customers on quotes sent and not yet accepted Technical Call Centre Receive breakdown reports from customer and log the call with the relevant regional team Immediately create appointment with the customer for job to be done If parts are quoted, check stock on hand and transfer to Engineers' inventory once they have provided feedback on parts used Authorizing job cards and invoicing Check Team's
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and methodologies that will assist resolution turnaround times Provide support for online sales (checking order not necessary as you will be exposed to these as a part of your upskilling: Elasticsearch Kibana, Magento
not necessary as you will be exposed to these as a part of your upskilling: Elasticsearch Kibana ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.