Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources Coaching, developing, motivating and retaining staff and coordinating reward and incentive schemes. • acceptable levels. • Reviewing the performance of staff, identifying training needs for call centre resources
skills Ability to multitask, prioritize, and manage time effectively ( ability to handle pressure ) Attention
Delivery of projects (including all key milestones) on time, within budget and to agreed quality criteria from