recommendations on Contact Center programs • Manage cross-platform reporting and data processing • Correlate omnichannel mining skills with the ability to understand cross-platform integrations • Excellent written and verbal communication collaboratively • Work with department management and other analysts • Bachelor's Degree from an accredited University
remotely and effectively communicate on online platforms. Deadline driven and proven expertise in managing
remotely and effectively communicate on online platforms. Deadline driven and proven expertise in managing
Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency in MS Office