Incident and Problem management by identifying and reporting re-occurring errors/problems to the relevant and reflecting in Services Now all regions where problems are being experienced on the Absa account for the relevant parties timeously. Attending to all problem related incidents that have been logged in Service Investigating and analysing root causes as well as problem re-occurrences, in order to assist with Incident Degree or Certificates Strong Communication Skills Problem solving Skills Time Management Skills Quality management
operation. Continual service improvement. Incident and Problem Management: Define the process and RACI to ensure ensure proper response to incidents and problems. Provide initial analysis for identifying the incident to identify the problem and root cause areas. Oversee the postmortem study of problems, recommending changes/improvements to resolve the problem or note relevant risks on the risk register. Configuration innovation Drive results ITIL Process: Incident, Problem, and Configuration Management Solid understanding
closing of tickets Trouble shooting Diagnose the problem, identify the root cause and resolve the issue Highlight problems and work with team to find solutions Take personal ownership of problems with full Behavioral Customer Responsiveness Results driven. Problem solving Attention to detail Stress tolerance Resilience
provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the on IT products or services. Record events and problems and their resolution in logs. Follow-up and update literacy especially in Microsoft applications skills Problem solving skills (analytical) Good communication skills (verbal and written) Technical skills and problem analysis See Description See Description
ensure efficient transport operations
good communication and interpersonal skills, good problem solving and analytical skills, ability to learn skills and fluency in English. Good analytical and problem-solving skills. Good interpersonal skills. Critical
good communication and interpersonal skills, good problem solving and analytical skills, ability to learn skills and fluency in English. Good analytical and problem-solving skills. Good interpersonal skills. Critical
help the development team identify and mitigate problems early in the process as well as to verify and queries Assist Technical team with analysis and problem solving Improve product quality by making recommendations brainstorming ideas to create solutions for identified problems Documenting of results and findings after technical
are custom builds with a fair bit of tact and problem solving required. They are also not 3 years; typically teams operationally Performing business analysis/problem solving on the fly, and rapidly context switching of helping solve customers' toughest business problems Seeking opportunities to strengthen our partnership
Behavioral: Customer Responsiveness Results driven Problem solving Attention to detail Stress tolerance Resilience closing of tickets Trouble shooting Diagnose the problem, identify the root cause and resolve the issue Highlight problems and work with team to find solutions Take personal ownership of problems with full to assist others Suggest solutions instead of problems Go the extra mile for the Customer Tracking Report Behavioral: Customer Responsiveness Results driven Problem solving Attention to detail Stress tolerance Resilience