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management. Duties: Maintain Known Error database Problem management reporting and metrics Drive the process the field At least 5 years of experience in problem management or related roles, such as project manager
Incident Management, Change Management, and Problem Management is essential. Experience with Agile methodologies SLAs Participate in incident, change, and problem management processes Collaborate with Agile teams to
SLAs
Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
processes, including incident, change, and problem management Experience with project management and/or
Management (IM), Change Management (CM), Problem Management (PM)
Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Tickets Management (IM), Change Management (CM), Problem Management (PM) · ITIL process knowledge and work experience
Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Tickets Management (IM), Change Management (CM), Problem Management (PM) · ITIL process knowledge and work experience