OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries members.
 to work with little supervision
effectively assist customers with general and specific queries and providing them with excellent service. It is
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP. accurately. Follow up on customers outstanding queries only applicable during a retention request. Effective full qualifications advantage Previous contact Centre experience in a sales or retention environment Minimum 1-year experience in handling technical queries, Retaining of customers and financial background background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP. accurately. Follow up on customers outstanding queries only applicable during a retention request. Effective full qualifications advantage Previous contact Centre experience in a sales or retention environment Minimum 1-year experience in handling technical queries, Retaining of customers and financial background background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
effectively assist customers with general and specific queries. It is imperative that accurate information is
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line reporting maintaining solutions leaning heavily on SQL Server to query or manipulate data for the in-house developed systems systems use T-SQL for most of the business and processes logic so SQL is used as a programming language data manipulation when needed. Creating ad-hoc queries or SQL Server stored procedures, views and jobs of running demanding queries and the side effects on a busy operational call centre. Create and maintain
Trust experience Matric Accurate capturing and processing of client instruction Ensure that the SLA objectives - dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
Trust experience Matric Accurate capturing and processing of client instruction Ensure that the SLA objectives - dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
serve as the primary point of contact for customer queries or complaints, extending support beyond technical experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers