Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and a team of supervisors and agents, promoting professional development and high performance. Qualifications:
to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your