Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 month
Requirements:
global corporations, system integrators & consultancies. We have a deep understanding of our chosen our reputation and over 17 years' history in servicing our client's needs on a global footprint. Company these core values. Customer Value Quality of Service Service Evolution Innovation SWAN's mission is simple addressing their inquiries and concerns promptly and professionally. Developing a good understanding of client drive client satisfaction, retention, and growth. Service multiple clients concurrently and meeting deadlines
Training Support Consultant (POS 24009)
Somerset West
R 20 000 to R 23 month
Requirements:
Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 month
Requirements:
software has an opportunity for a Training Consultant to join their fast-growing team.
The Training Consultant will be responsible for training new clients to use the system
Creating and managing training plans with customers
• Reporting on training progress of all customers
that is in training
• Work directly with client to effectively coordinate each training project to
action to ensure that the training plan stays on track.
• Provide system training to customers
•
Scope of work
The Customer Service Representative (Sales Support) will play a crucial role in assisting our International
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and
departments to ensure timely delivery of products and services.
- Maintain accurate records of customer
management.
- Provide exceptional customer service by understanding customer needs and offering
appropriate solutions.
- Participate in training sessions to stay updated on product knowledge
Qualifications
- A Bachelor's Degree (BCom, BSc, BBusSci, BEng) - specialization includes (but not limited to) Finance, Economics, Investments, Engineering, Mathematics and Statistics.
Skills / competencies and experience
- Strong client focus and interest in investments
experience in an Asset Management business; Financial Services experience specifically Asset Management, Retirement Offshore; Call Centre experience in Financial Services business; Excellent business writing skills; Afrikaans
Requirements: