detail-oriented and analytical Quality Analyst to join our team. The Quality Analyst will be responsible that our products or services meet established quality standards through rigorous analysis, testing, and improvement in quality processes • Conduct thorough analysis of product or service quality through data and interpretation. • Develop and implement quality assurance procedures to ensure adherence to established cross-functional teams to establish and maintain quality metrics and benchmarks. • Provide feedback and
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
program. Join the Future of Quality Assurance: iLAB Software Quality Assurance Internship 2024/2025 Are to leap into the dynamic world of Software Quality Assurance? If you're ready to embark on an exciting becoming a Software Quality Assurance expert, then the iLAB Software Quality Assurance Internship is your sharpest minds in the field. As a Software Quality Assurance Intern, you'll be part of a vibrant team that step into the exhilarating realm of Software Quality Assurance? Send us the following to embark on this exciting
RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending to written supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added
applicable technology systems, which includes quality assurance, problem solving, researching user issues
budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction Manages infrastructure. Escalates impediments, manages risk, helps assure value delivery and helps drive continuous improvement Infrastructure Management, Project Management, Quality Assurance (QA), Resource Management, Software Systems
budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
reports A-Z, creating, maintaining, amendments, quality assurance, distribution. • Support users across the coding, troubleshooting, debugging, ensuring quality assurance on data. • Streamlining of processes and procedures
offices across SA (remote configuration). Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security center. Support users across the branch network via phone; office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist