We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with scorecard dimensions (including those critical to quality/compliance), Undertake analysis of findings (including Certificate is a minimum requirement). 2 years Quality Assurance experience withing a call centre environment
Oversee and manage the general accounting functions, including, but not limited to accounts payable, accounts receivable, general ledger, and taxes. Perform monthly, quarterly, and annual accounting activities. Manage and monitor all aspects of the accounting function. Ensure compliance with all sta
Oversee and manage the general accounting functions, including, but not limited to accounts payable, accounts receivable, general ledger, and taxes. Perform monthly, quarterly, and annual accounting activities. Manage and monitor all aspects of the accounting function. Ensure compliance with all sta
responsible for assisting the manager and departmental supervisors with stock control processes, including stock (i.e. housekeeping and food & beverage) supervisors. This can include (food, cutlery & crockery Assistance Gives and retrieves keys to/from supervisors, as authorised by management. Checks and reports generator diesel levels with the Food and Beverage supervisor and oxygen tank levels with a Nurse. Informs
responsible for assisting the manager and departmental supervisors with stock control processes, including stock (i.e. housekeeping and food & beverage) supervisors. This can include (food, cutlery & crockery Assistance Gives and retrieves keys to/from supervisors, as authorised by management. Checks and reports generator diesel levels with the Food and Beverage supervisor and oxygen tank levels with a Nurse. Informs
debtors clerks where required. Report to Accounts Supervisor and Finance Manager, and assist where required
report any defects to trolleys/wheelchairs to the supervisor. An effectively supported HR function. Salary
evaluate Team Leader performance and conduct regular quality assurance checks of calls and adherence to client departmental procedures. Create and maintain a high-quality work environment so team members are motivated recommend Overtime Propose incentives for the team for Line Manager approval. Ensure alignment to Profit and covered by procedures or prior experience to the line manager May refer to regulatory requirements, service procedures prior to referring the matter to the line manager. Planning time frame is typically 1-3 months
skills; ability to interact productively with supervisors, colleagues, and subordinates. Excellent organizational
skills; ability to interact productively with supervisors, colleagues, and subordinates. Excellent organizational