sessions and unit meetings Refer any queries to the supervisor / shift leader Maintain a safe working
sessions and unit meetings Refer any queries to the supervisor / shift leader Maintain a safe working
all outstanding queries Monthly reporting Shadowing the Operational Accounts Supervisor duties as and when
all outstanding queries Monthly reporting Shadowing the Operational Accounts Supervisor duties as and when
Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied
Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied
targets • Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation
targets • Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation