Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools (Dreamtec
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
Purpose of the Job
Key Performance Areas include:
office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing
seeking a friendly, professional, and organized Receptionist to join our team. The ideal candidate will be ensuring a positive and welcoming experience. The Receptionist will also handle various administrative tasks coursework in office administration is a plus. Experience: Proven experience as a Receptionist, Front Desk
EXPERIENCE IN RUNNING FRONT RECEPTION AREA MANAGE LARGE SWITCHBOARD ADMINISTRATION WELCOMING GUESTS MUST HAVE EXPERIENCE IN WORKING IN A BUSY RECEPTION AREA MANAGE A SWITCHBOARD ABILITY TO DEAL WITH CLIENTS AND VISITORS AT ALL LEVELS MATRIC NEGOTIABLE
office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing
EXPERIENCE IN RUNNING FRONT RECEPTION AREA MANAGE LARGE SWITCHBOARD ADMINISTRATION WELCOMING GUESTS MUST HAVE EXPERIENCE IN WORKING IN A BUSY RECEPTION AREA MANAGE A SWITCHBOARD ABILITY TO DEAL WITH CLIENTS AND VISITORS AT ALL LEVELS MATRIC NEGOTIABLE
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
seeking a friendly, professional, and organized Receptionist to join our team. The ideal candidate will be ensuring a positive and welcoming experience. The Receptionist will also handle various administrative tasks coursework in office administration is a plus. Experience: Proven experience as a Receptionist, Front Desk