of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Recruiter - Candidate Recruitment - Engineering and Construction industry
Shorza Ltd, is the
Outsourcing services.
Are you a skilled Recruiter looking for an exciting opportunity? Shorza Ltd
for our UK market client.
The successful recruiter will work from our amazing Shorza Offices in Sandton Sandton as part of the offshore team and will be recruiting candidates - no business development in this client, with an amazing culture, and the appointed recruiter will have full engagement working directly with
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
want YOU to join our team as a Recruitment Consultant As a Recruitment Consultant with us, you'll play aspirations, and preferences to provide tailored recruitment solutions. Client Engagement: Partner with clients delivering exceptional service throughout the recruitment process. Business Development: Drive business experience in recruitment or sales-related roles preferred. Experience in cold calling Excellent communication good academics) If you're ready to take your recruitment career to the next level and be part of a dynamic
We have an exciting opportunity for a recruitment researcher to join our company. Your duties and responsibilities will be: We have an exciting opportunity for a recruitment researcher to join our company. Your duties and
Candidate Recruiter (Internal role) - Civil Engineering and Construction industry
Shorza
Outsourcing services, is looking for a skilled Recruiter to join their team in Sandton. This is a permanent
candidate recruitment with no business development responsibilities. Previous agency recruitment experience
competent and results driven Recruitment Consultant to manage
the recruitment needs of the business. This
work with the HR Manager to
understand the recruitment needs of managers, to source candidates via the
the ability to be a Brand Ambassador, as the Recruitment Consultant is often the first experience candidates
including job boards, social media, networking and Recruitment Agencies.