enhancements
Administration. Incident and Request Management. Change Request Management. SAP Technical System Monitoring
Troubleshooting and maintenance Incident and Request Management ITSM ServiceNow Knowledge Minimum 4 years
Manager configuration & diagnostics. Change request management (SAP transports). SAP HANA. SAP Analytics
service groups responsible to action the request or requirement. Manage requests raised by users either telephonically
Troubleshooting and maintenance Incident and Request Management ITSM ServiceNow Knowledge Any additional
SAP SD, MM. SAP Analytics. SAP HANA. Change request management (SAP transports). Solution Manager configuration
Management modules: - Incident, Problem, Service request management, Service level management, and Knowledge
Management modules: Incident, Problem, Service request management, Service level management and Knowledge management
Adobe Omniture/ Qliksense Reports/ Service Request Management (SRM) reports Calculate financial and NPS