Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
Management client seeks a trained Brand Manager from a Retail clothing and homewares background and with a creative within Brand Management Solid experience in the Retail Clothing and homewares industry and dealt with
Reference: JHB000237-CB-2 Our client, a leader in the Retail industry is looking for a Brand Manager with a their team. The ideal candidate will come from the retail industry with a specific focus on electronics. elements into plans and go-to-market strategies Retailer and partner management (instore POS rollout, Brand
Retail shop assistants required in JHB Applicants must be wanting to work and learn Must be: matriculated spoken be willing to work in a retail situation and RETAIL hours. Previous retail work experience is required
Retail shop assistants required in Mall of Africa Applicants MUST LIVE IN THE AREA Applicants must be spoken be willing to work in a retail situation and RETAIL hours. Previous retail work experience is required
Our client is looking for a personable and hard-working individual to join their sales team. Working closely with an assigned Branch Manager, who is responsible for business development and growth globally, the incumbent will be expected to ensure meetings are set up with potential clients and ensur
Brand Management