First Line Support Engineer (Azure) Please note: This position is an in the office position and candidates dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT team Cape. The role involves providing first-line technical support to end-users through various channels such configure desktop operating systems, software applications, and peripheral devices, including updates and maintain technical support documentation. - Collaborate with second and third-line support teams for complex
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. limited to:
Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· reports etc.
· Adhering to our internal Support SLA.
First Line Support Consultant (JB4609) Fourways, Johannesburg R12 – 15 000 CTC per month Permanent Are Are you a tech-savvy First Line Support Consultant with experience in 365 administration experience looking A Certification 2 years experience in a tier 1 support role Microsoft 365 administrative experience is vehicle Duties and Responsibilities: Provide first-line support via phone, email, or in-person (travel to client connectivity. Escalate more complex issues to Level Two support or appropriate IT personnel Assist with software
Required
To ensure specialist 2nd tier user support on more complex processes and functionality within one of and seek to support the team's goals; Ensure that relevant feedback is given to the first line (LOGIK 1st
doing:
Provide day-to-day support for our in-house software applications.
Diagnose and resolve
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
/>- User profile/security maintenance on all applications.
- Organize, manage, facilitate training
changes made that affect Application
- Create and update E-content for applications.
- Innovation
DR tests for Applications.
- Circulate communications to users regarding Application updates
- 3 years experience in providing help desk support.
Competencies and Skills
specialization and also in other system supported.
- Excellent problem-solving abilities.
Introduction Our client is seeking an SAP Application Manager responsible for overseeing the design, maintenance of SAP systems and applications within the organization. The SAP Application Manager will lead lead a team of SAP specialists and collaborate with various departments to ensure seamless integration of SAP functionalities to meet business requirements. This role involves managing the entire SAP application development, implementation, and maintenance of SAP applications, ensuring alignment with business objectives
As a 3rd Line Support Engineer, you will support and fault / problem manage including ISP related services and SIP), Hosting, Security,APN etc. The 3rd Line Support Engineer has the ability to troubleshoot and 2nd Line Support Engineer. You will take over incidents which cannot be resolved by the 2nd Line tier tier Support team. If necessary, the engineer will request external support,e.g. from Vendors or 3rd party suppliers. If no resolution can be found, the 3rd Line Support Engineer passes on the Incident to Netops. You