***MUST HAVE MOTORCYCLE SALES/MANAGEMENT EXPERIENCE AND A MOTORCYCLE LICENSE TO APPLY***
Bikes are a passion and a lifestyle!! If you share the same passion as your prospective teammates at this upmarket dealership and you have at least 3 years of senior motorcycle sales
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
Operating Procedures
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and track all incidents and service requests in the ticketing system. Follow up with customers to ensure issues manage service desk queues, ensuring that all tickets are managed within the established SLAs. Communicate clients and internal teams to keep them informed of ticket status and progress. Install and configure software experience Must have experience with service desk ticketing systems and remote support tools. Must have CompTIA
standard of ticket logging by team members
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with