Minimum requirements:
brand dealership, with a demonstrated ability to sell between 6 to 8 units per month. A proven track record
guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact resolve issues. Setting expectations during the ticket lifecycle. Provide "fix on first call" analysis and problem solving skills to ensure tickets are being completed accurately and appropriately
departmental sales in line with budgets Maximise selling via selling space, displays, layouts, commercial sales place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
departmental sales in line with budgets Maximise selling via selling space, displays, layouts, commercial sales place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
not limited to:
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
approved and contracted by HR. Ticket SLA Management - ≥ 95% of every month's tickets to be completed within Recovery BIT Tickets SLA IT Service Level Performance Review – Internal IT Department Tickets Disaster Recovery
accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests
knowledge along with discretion to respond to tickets
-Provide client with a first call resolution
clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other
client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and
a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact
or Employment Contracts. Keep track of service tickets and recalls. Implement corrective action as needed contractual requirements. Responsible for national ticketing and service performance of the service team. Own region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure all tickets on the processed efficiently and accurately to closing off tickets on time for month-end deadlines. Prepare and sign