***MUST HAVE MOTORCYCLE SALES/MANAGEMENT EXPERIENCE AND A MOTORCYCLE LICENSE TO APPLY***
Bikes are a passion and a lifestyle!! If you share the same passion as your prospective teammates at this upmarket dealership and you have at least 3 years of senior motorcycle sales
to have at least 2 years of new, used or cross selling car sales, in a franchised motor dealership and have at least 2 Years of RECENT new/ used/ cross selling car sales experience in a franchised motor dealership
We're seeking an experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) Khayelitsha, Mitchells` Plane Sales, upsell/cross-sell sales to UK Clients Leads are provided Matric/ Grade 12 months of sales experience in an upsell/cross-sell sales environment MUST be able to work in a mostly
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
required to perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support support ticket even if the issue is not resolved on the call, we need to track all support tickets. - Call service requests when tickets are logged. - Call customers with open or pending tickets to supply feedback well as to get additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance within the agreed ServiceLevel Agreement. Zendesk Tickets: ● Respond to high-priority incidents and service
Operating Procedures
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
tasks and tickets as required · Action and resolve CIM (Critical Incident Management) tickets as required (Incident Management) tickets · Raise and lead tasks PM (Problem Management) tickets as identified · Handling Handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level organisational Agile Working Model · Performing ticket duty services as and when required in-line with
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)