Customer Training Support Consultant (POS 24081)
Somerset West
R 18 000 packages
Closing Date: 30 April 2024
CPT007107-ME-1 AFTERSALES SUPPORT ENGINEER CAPE TOWN SOMERSET WEST Minimum requirements: Engineering Degree or equivalent
requirements:
RESPONSIBILITIES: The Employee will work as a Development Engineer: Systems, in the field of Autonomous Systems. to) the following: a. Collaborate with system engineers to create system-level requirements, designs, accompanying documentation; b. Collaborate with system engineers to devise system-level test cases, and procedures reporting; c. Create tools to enhance the system engineering processes; d. Engage with COTS suppliers, explore on-site involvement in design, verification, and support, including interactions with clients and integrators;
Training Support Consultant (POS 24009)
Somerset West
R 20 000 to R 23 packages
Closing Date: 28 February 2024
managing training plans with customers Reporting on training progress of all customers that is in training Work Provide system training to customers Providing customer support, resolving customer queries, recommending preparing data and uploading on to the system for new customers Training or consulting experience Bachelor's Degree packages Excel proficiency intermediate Customer service / support experience will be advantageous R 18
provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported systems. Documentation Management: Ensure that support logs are meticulously maintained, accurately documenting delivering a professional level of service and support. Team Support: Assist the team leader in ensuring that
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
to optimally use our solutions
Provide support on queries of existing clients, through providing appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client
be an advantage.
Duties: