We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST experience by being helpful and senseticve to othe Customers needs Deal with client enquireries via telephone(inbound Deal with First level of escalations and complaints Effectively manage the customers expectations Matric Matric or NQF level 4 / Grade 12 Additional Tertiary advantageous Experience ( 6 months) in Inbound /
Customer Service Consultant - Western Cape A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Consultant to join their Call Centre team. The main role of the Customer Service Service Consultant is to play a pivotal role in enhancing member experience by acting as mentors and coaches received the order, send members details to an ICU consultant for them to follow up and assist Missing items contact details and full notes. Follow up with the Consultant for an invoice number Members without collection
The Customer Service Representative (Sales Support) will play a crucial role in assisting our International
providing top-notch support to our international customers. The ideal candidate will possess
strong
/>strong English communication skills, a customer-centric attitude, and the ability to handle
multiple
professionally to customer inquiries via phone, email, and live chat.
- Assist customers with product
quotes, processing orders,
and managing customer accounts.
- Coordinate with other departments
Partner with customers to define business needs and elicit business requirements Produce artifacts that that accurately depict customer needs for product implementation such as business requirements and process Provide support as needed to internal and external customers Assist in the facilitation of estimating discussions PowerPoint, Excel, and Visio Ability to travel to customer locations: up to 30% Exposure to PD/PDE application
The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported by consistently delivering a professional level of service and support. Team Support: Assist the team addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
Customer Service Consultant - Western Cape A dynamic, vibrant and growing cosmetics business is looking for a Customer Service Consultant to join their Call Centre team. The main role of the Customer Service Service Consultant is to play a pivotal role in enhancing member experience by acting as mentors and coaches received the order, send members details to an ICU consultant for them to follow up and assist Missing items contact details and full notes. Follow up with the Consultant for an invoice number Members without collection
Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience industries. Good Knowledge of business travel, services & value propositions Follow clear instructions resolve and process high volume customer enquiries delivering customer value at first point of contact and understand customer needs in order to provide a consistently high quality service Effectively promote
Requirements:
Requirements:
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated with regards to ongoing service improvements and
maintain a high level of client care.
tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience in processing