/>Conduct user research and user testing
Define user stories and journey mapping
Build user flows
flows
Design wireframes and prototypes
Develop high-fidelity mockups using design libraries
user-centered design principles and methodologies
Advanced visual design skills with
with sensitivity to user-system interaction
Accessibility design
Ability to collaborate with cross-functional
owners, project managers, business units, customer experience, and marketing teams
Presentation and demonstration
/>
Customer Experience to join our team. The Head of Customer Experience is responsible for designing and implementing touchpoint. This role involves leading customer experience initiatives, fostering a customer-centric culture outstanding customer experiences. Responsibilities: • Develop and implement a customer experience strategy that integrated into marketing campaigns and initiatives. • Design and oversee customer journey mapping to identify to ensure a cohesive and consistent customer experience across all marketing channels (digital, social
Special Projects and Ad hoc. Experience Minimum of 5 years' insurance experience in a similar role in the
our customers with a digitally immersive sales experience online and in real time. Our philosophy is premised memorable experiences for anyone. Everything we do is thus built on creating a magical experience for every operations to set up for delivery, or just have experience in fast paced working environments who is a Go-Getter include: Ensuring the showroom floor customer experience is at its optimal through daily and weekly checks are treated professionally Manage the client experience of the delivery with the hostesses and sales
Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, standards based on industry accepted customer experience metrics Operational responsibilities: Understanding Analytical skills to quickly assess rifts in experience Uploading plans, CE's, PO's, invoices, vouchers
Qualification or Degree in Graphic Design
i>Relevant qualification in the field of Media Design / IT
Requirements
of Web design / IT
Requirements
the field of Graphic Design/IT Requirements