passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support
Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to and acting as the main point of contact for all service-related inquiries and issues. The Account Manager closely with internal teams to deliver exceptional service, drive technology adoption, and proactively address relationships with clients, acting as their trusted advisor for all technology-related matters. Understand a timely and efficient manner. Conduct regular service reviews with clients to assess their satisfaction
Qualifications Fitter & Turner Trade / Tool & Die Maker Trade / Mechanical Engineering Diploma
of trade etc.
personnel to solve complex problems.
Collect and analyze customer feedback to improve service quality and product offerings. Prepare regular experience in sales management, preferably within the trading and manufacturing industry. Proven track record
offer negotiation and onboarding. Act as a trusted advisor to clients, providing guidance on market trends
offer negotiation and onboarding. Act as a trusted advisor to clients, providing guidance on market trends