Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
to work with little supervision
financial services industry, committed to providing innovative solutions and exceptional service to their their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help with maintaining regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial crucial role in ensuring that our financial services operations comply with relevant laws, regulations, and in Business Compliance experience in Financial Services Good understanding and experience in Business
Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
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service and working in a customer service industry
Job Summary:The Service Manager is responsible for overseeing and managing the service department within
exceptional service experiences.
Key Responsibilities:
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