passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
minimum of 3 years staff management experience, as a foreman or workshop manager. Salary / Package R40K - R45K
Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
highest level of customer solutions and support services. Manage and lead a team of technical support engineers to optimize customer service and satisfaction Collaborate with other departments to enhance support systems and mentorship to ensure high quality relevant service delivery and team motivation and cohesion. Remain of Integrity, Mutual Respect, Customer Focus, Service and Execution. SKILLS AND EXPERIENCE: Strong conceptual as a positive role model for others in their department and division Ability to diplomatically handle
provide our clients with outstanding customer service and support. As the ‘face’ of our company, the Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track
customer satisfaction Collaborate with other departments to enhance support systems and procedures Monitor training, and mentorship to ensure high-quality service delivery Handle escalated customer issues and provide as a positive role model for others in their department and division Ability to diplomatically handle with customers by working within and across departments and divisions. Ability to anticipate needs (e (e.g. training or documentation) within their department or the Technical Support Division as a whole
Scope of services: High-end MRI including cardiac, MSK and prostate, all CT investigations including suite and the latest equipment for all the other departments. Unique to the practice: A cohesive team environment
Scope of services: High-end MRI including cardiac, MSK and prostate, all CT investigations including suite and the latest equipment for all the other departments. Unique to the practice: A cohesive team environment