system to the team Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity regulations and information security standards Management reporting and oversight Driving Quality initiatives contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance Operations Managers, AVP/SAVP for the reporting, settling unresolved issues and escalation Manager, for reporting updates, coaching, mentoring & providing assistance and support when required Subject Matter Experts/
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports process meetings / calls. In addition to call service levels, customer satisfaction and accuracy and will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a manner and zeal for continuous improvement • People management skills • Ability to coordinate and liaison with
DESCRIPTION Essential Functions Help the Training Manager oversee or coordinate the different training requirements Facilitate training classes as needed Help the Training Manager gather, measure, and analyze data to gauge the contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved updates, coaching, mentoring & providing assistance and support when required. Subject Matter Expert
industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and mentoring industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining industry Prioritizing customer needs Strong customer service focus Ability to do research and produce research
includes day to day management of Facility Operations Such as - Housekeeping, F&B Service, Front office office management, Cost optimization, Team development, Vendor development , IFM Services etc., Physical Security Guards, Electronic access, CCTV etc, Engineering Services such as - building & equipment maintenance & implement corrective action to ensure better service levels. Process implementation: Implementation saving of 5-7% of approved budget. Vendor management: Managing vendors along with/through pre-designated
5 years recent experience as a Dealership Service Manager
alignment with established plans and policies.
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of
Fleet Managers. The overall objective of this operations manager role is to effectively manage and oversee solving queries etc. in order to deliver exceptional service within clients' SLA. The ideal candidate would tertiary qualification in transport/logistics management. All candidates should be able to communicate Insurance claims, traffic fines, vehicle maintenance; Management of driver hours; Budget and Resource Planning division/depot. Client Service: Service Culture – Deliver within SLA; Partnership Management – Cultivate objective