passionate about delivering exceptional customer service and providing technical support? We're seeking
motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO
experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's Working together as a team to improve service delivery Helpdesk Support Providing remote support to all Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone,
Accurately log and track all incidents and service requests in the ticketing system.
Follow are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
To service internal and external customers with superior customer care, service excellence and administrative inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or reports. Provide handover support between PMO and Service delivery. Camera view signoffs Electrical provider Relevant tertiary qualification in business or service-related field would be beneficial. Skills Knowledge
Our client in the IT space is looking for a Service Desk Agent to join their dynamic organization. The successful responsible for providing exceptional customer service and first-line technical support to clients, troubleshooting technical issues, setting passwords, and managing service requests through to resolution or escalation. If Apply Now Description Job Description: Respond to service requests and incidents reported via telephone, support. Accurately log and track all incidents and service requests in the ticketing system. Follow up with
the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of Incident Report. IT Information Library (ITIL) and IT Service Management (ITSM): focus areas include, but are
- Maintain and update sailing schedule.
- Manage and monitor bookings with shipping (include monitoring daily stack dates)
- Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised containers.
- Clear Internal Sentry (latency)
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire