are looking for a Service Desk Manager to support Application Support teams across a few high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation the standard operating procedure model for the Service Desk.
What you’ll do: experience in an IT Service Desk environment, with a specific focus on application support.
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation improvement mindset for operations and customer service. Highly motivated, results-oriented, and excellent
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with
passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
Other information applicable to the opportunity:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Job Description:
Respond to service requests and incidents reported via telephone, and basic application support.
Accurately log and track all incidents and service requests in are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
Successful IT Company needs a dynamic Service Desk Administrator with good telephone ethic to join their their team. Answering all incoming calls (client service, switchboard) Dealing with all client queries with
with client representatives, service providers and other areas within Service Management
Required