Reference: GTG007535-LR-2 Ensure IT Services are Accessible to Internal and External Customers Attend IT incidents and requests. Configure new equipment. Adopt a proactive approach to prevent problems from arising. Ensure compliance to OHS when setting up. Provide Desktop Support Provide software an
We are looking for a First Line Support Technician to join our team. The suitable candidate to fill this role will be required to provide technical support services to customer on any of our solutions (VSAT, FTTB, Wireless, SD WAN, LTE, etc). Logging Support Calls on Manage Engine Service Desk (our
Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Assisting Installers with Installations (Remote Support) if needed.