Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting agile toolchain. No on-call duty required at this point Monthly
advantageous
Modification - Enhancement Framework (Enhancement Points), User exit / Customer Exit, BAdIs (Business Add-Ins)
Modification - Enhancement Framework (Enhancement Points), User exit / Customer Exit, BAdIs (Business Add-Ins)
from the same or other teams
members from the same or other teams Clarify open points possibly making proposals and/or developing a prototype
members from the same or other teams Clarify open points possibly making proposals and/or developing a prototype
experience in developing backend applications and services