passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
monthly basis Reporting and Record Keeping Assist in preparation of month end reports, as assigned from from time, and in accordance to the Reporting List Updating the production of production statistics, as relevant reporting Coordinate reinsurance process across departments, tracking claims and reporting on aggregate
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
monthly basis Reporting and Record Keeping Assist in preparation of month end reports, as assigned from from time, and in accordance to the Reporting List Updating the production of production statistics, as relevant reporting Coordinate reinsurance process across departments, tracking claims and reporting on aggregate
Description
The Senior Quality Analyst is responsible for overseeing and ensuring the performance. Additionally, the Senior Quality Analyst assesses the quality of performance of contact stakeholders to drive quality enhancements. Monitor and report on the effectiveness of quality improvement initiatives evaluate behavior, technical accuracy, customer service performance and compliance with program policies experience and quality
• Data Analysis and reporting: Analyze quality data to identify trends and areas
goals. Reporting in line with Group requirements, in conjunction with the Head of Financial Reporting and the Executive Committee Developing accounting reports Updating and maintaining systems Updating and maintaining commerce Min 3 years in a Financial Planning and Analyst role Finance experience/operational knowledge of and/or financial analyst support Experience with financial accounting and reporting software Knowledge
Manage sales pipeline and develop new prospects Report accurately on sales activities on CRM and the sales sales manager Cross-sell products and services to potential custormers Minimum qualification requirement
and acting as the main point of contact for all service-related inquiries and issues. The Account Manager closely with internal teams to deliver exceptional service, drive technology adoption, and proactively address a timely and efficient manner. Conduct regular service reviews with clients to assess their satisfaction product and service development teams based on client feedback and needs. Documentation and Reporting: Maintain contact information, service requests, and interactions. Prepare regular reports on client satisfaction
clients’ money Report all delays to the Branch Manager immediately Incident prevention and reporting Maintain attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Travel policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice
confident in managing a team to deliver exceptional service to the international market…… Apply Now!
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