centre at a debt collection company or financial services. • 5 years proven experience as Collections Call performance i.e. IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human demonstrating great leadership and a passion for service and sales delivery • Creating a high-performance team. • Ensuring the delivery of high-quality service to all internal and external stakeholders. • Managing Reviewing the performance of staff, identifying training needs for call centre resources. COMPENTENCIES
relevance of the information submitted by the team. Training, growth, development, and overall wellness of communication ability, both written and oral Analytical and research capabilities Behaviours: Organised
reduction and revenue growth. Develop reports and analytics to drive project improvements. Support testing building the case for change, drawing on data and analytical techniques and communicating this to audiences
organisation, specialising in sales, marketing, training, development and brand activations. Thus, the