doing:
Provide day-to-day support for our in-house software applications.
Diagnose and resolve
issues.
Maintain detailed documentation of support activities and resolutions.
Required
Skills:
Proven experience in application support, preferably with SQL-based systems.
Strong
background in our support centre to provide online and telephonic service and support to external customers guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive Maintain a high degree of first-time resolution for support queries. Manage and meet defined SLAs for each solutions and schedule training sessions with the support team to upskill them on the new solutions. Communicate departments within Metacom. Provide administrative support by gathering information for statistical reports
NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling opportunity for an experienced TECHNICAL SUPPORT SPECIALIST ( JLG, Genie, Magni, Manitou or similar ) employment based in Cape Town. To be the technical specialist for all types of machines and equipment across a designated region. To provide specialist technical training, support, assistance to customers, field workshop and field service technicians to accomplish functional tasks to a high standard. To ensure that the
designing, developing, and maintaining our web applications, ensuring they are robust, scalable, and secure l>
Role Overview:
The Finance Functional Analyst role will be required to translate Finance forms and other OneStream functionality, working closely with other functional analysts and technical resources understanding of finance processes and how an EPM solution supports these processes - Required
business, process & data analysis, producing functional requirements, solutions design, and data mod
experienced individual to join the team. We require an application developer servicing SME and Corporate market segment. You will have to design, develop and support solutions based on the below framework & technologies Duties: Writing medium to complex systems and applications using best software development practices. Investigating with cross-functional teams to build new features. Fixing bugs and improving application performance Maintain quality and ensure responsiveness of applications. Collaborate with the rest of the engineering
Construct and implement application solutions.
Construct/develop programs including coding, testing
/>Indicate program unit structure.
Mature the application development processes and code quality
Integrate
code
Relevant tertiary qualifications and/or applicable Microsoft courses or Development
experience
relevant work experience.
Systems Analyst: Board Application
Purpose Statement
Responsible
implementing of Board application solutions including changes to the BOARD application in support of initiatives
and IT drivers.
Provide technical system support and liaise with system vendors to ensure timely
Methodologies