provide administrative functions and to resolve queries and complaints on first contact within the Clients frames.
Respond to emails, web queries, posted queries/courier services, faxes within allocated within the office:
Respond to escalated queries within allocated time frame.
Interact with departments and members regarding outstanding queries.
Relationship management on any changes
advice to all customers Ensure all out of stock queries from customers are followed up with the customer service out of stock list Ensure all customer stock queries are dealt with and resolved Ensure the correct
management and knowledge sharing. Respond to routine queries and escalate higher-level requests to the relevant stakeholders. Attend and address all stakeholder queries timeously and effectively.
management and knowledge sharing. Respond to routine queries and escalate higher-level requests to the relevant stakeholders. Attend and address all stakeholder queries timeously and effectively.
of dashboard and checking Cases for outstanding queries.
reconciliations to SARS
- Experienced in handling queries from SARS, UIF, and COID
- Essential knowledge
of dashboard and checking Cases for outstanding queries. Ensuring housekeeping and merchandising standards for shop use, sponsors etc. Assist with customer queries and/or complaints. Store opening and closing as
of dashboard and checking Cases for outstanding queries. Ensuring housekeeping and merchandising standards for shop use, sponsors etc. Assist with customer queries and/or complaints. Store opening and closing as
you will be held liable for any claims on No pod queries. No stock transfers between customer shops. Maintaining
reconciliations to SARS - Experienced in handling queries from SARS, UIF, and COID - Essential knowledge