passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers queries accurately.
every process seamlessly integrated, and every standard meticulously upheld. This is the world our Client delivers quality bespoke engineering products and services, is creating. We are looking for a visionary, perfection. Someone who can transform complex standards into elegant systems and turn potential pitfalls always up-to-date and aligned with international standards. Accuracy is essential.
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is queries accurately.
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
confident in managing a team to deliver exceptional service to the international market…… Apply Now!
 ffectively manage the team to ensure service delivery standards are met.
accordance with the ISO 9001, ISO14001 and ISO45001 standards; where applicable ISO17025, ISO17034, ISO13485 9001 and/or ISO 17025, ISO14001 and ISO45001 standards, as well as applicable legislation Implement, including regular checks and compliance with standards. Ensure proper storage, handling and disposal SHEQ) ISO Standards: ISO14001, ISO45001, ISO9001 where applicable ISO17025 and related ISO standards Specialist analysis and interpretation Continuous improvement Service Orientation
accordance with the ISO 9001, ISO14001 and ISO45001 standards; where applicable ISO17025, ISO17034, ISO13485 9001 and/or ISO 17025, ISO14001 and ISO45001 standards, as well as applicable legislation Implement, including regular checks and compliance with standards. Ensure proper storage, handling and disposal SHEQ) ISO Standards: ISO14001, ISO45001, ISO9001 where applicable ISO17025 and related ISO standards Specialist analysis and interpretation Continuous improvement Service Orientation
ensuring the consistency and integrity of quality standards across all accounts.
• Lead Quality Initiatives: all processes and controls comply with relevant standards and regulations. Address and resolve any findings evaluate behavior, technical accuracy, customer service performance and compliance with program policies communication skills
• Outstanding customer service skills and dedication to providing exceptional