done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom technologies and Leadership skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication with the ability to convey complex technical concepts to non-technical stakeholders. Strong organizational assess complex problems and develop effective solutions. Ability to work in a fast-paced and dynamic environment
ensuring service delivery. Key Responsibilities: Lead and oversee daily operations of the contact center