advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
and questioning expenditure trends. In doing so, strong interpersonal and communications skills, business (e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects, implementing opportunities Excellent communicator of plans and information: strong skills in building the case for change, drawing ensure project relevance. Establish and maintain a strong network of experts. Act as spokesperson on projects Skills: Excellent networking and communication skills Strong capabilities in mobilizing and building support
different sales techniques and pipeline management Strong verbal (fluency in English is mandatory) and written