Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a dynamic, upbeat and experienced Recruitment Consultant to join our team. You must be able to bring on canvassing and calling for business. You must be confident on actual telephone calls and not rely on hopefully secure a foot in. With the help of a strong recruitment team, you will fill the vacancies provided in a recruitment environment where there was a strong emphasis on sales and getting new clients on board
services. We are looking for Customer Service Consultants for an exciting international company. Excellent international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
helping our clients grow their wealth. We have a strong sense of community and a passion for financial stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads Market Related.
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial short-term insurance acts, POPIA and Pension Fund Act Strong verbal communications and report writing skills
helping our clients grow their wealth. We have a strong sense of community and a passion for financial stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English Etiquette Excellent Interpersonal skills. Driven and strong Character to close on Leads Market Related.
join our team as a Recruitment Consultant As a Recruitment Consultant with us, you'll play a pivotal pivotal role in identifying top-tier talent, building strong relationships with clients and candidates, and Relationship Building: Cultivate and maintain strong relationships with both clients and candidates effective communication and service delivery. Consultative Approach: Act as a trusted advisor to clients sales-related roles preferred. Experience in cold calling Excellent communication, interpersonal, and negotiation
for a competent and results driven Recruitment Consultant to manage
the recruitment needs of the business
to be a Brand Ambassador, as the Recruitment Consultant is often the first experience candidates have
Facilitation