German Speaking advantage (not a pre-requisite) GROUP IT experience advantage (not a pre-requisite) Advanced the GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM) Support with conducting and after care related to TLM activities. Support with the documentation of infrastructure components Monitoring and reporting of TLM activities in the Group. Interfacing with other experts with regards to architecture documentation with focus on TLM. Supporting the development of technical recommendation with
enhancement of the solution Support and error analysis during overall GROUP test cycles and rollouts Quality in regards of development across all teams (GROUP ZA, GROUP Germany, 3rd party supplier) Operations (2nd
proposed system solution to IT Project Manager / Leader and User
proposed system solution to IT Project Manager / Leader and User Develop systems solutions in line with
proposed system solution to IT Project Manager / Leader and User
proposed system solution to IT Project Manager / Leader and User Develop systems solutions in line with
member satisfaction.
Key Performance
Analysis for Office WUSS packages. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
Office WUSS packages.
Service Management Change Enablement Specialist to Support migration/transformation of existing IT Service experience with configuring, administering, and supporting large enterprise IT Service Management (ITSM) key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation